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Frequently Asked Questions

 

FAQ

Q
What device should I buy my student?
 
A
Take a look at the minimum specifications for the College which is available from this website. Click here for device specifications.

It depends on the year level and the software that the subjects require as to the needs of the device. See the above link to see what the appropriate device specifications will be for their subjects.


Q
Can students access their emails without Microsoft Outlook?
 
A
Students can access their school emails anywhere at anytime on any device that has a web browser.  Students have an office 365 account which can be found at www.owa.eq.edu.au and accessed using their school login and password. IT will not help students connecting their webmail with Outlook as this is a very time consuming task which we cannot support.
 

Q
Can students get support from school?
 
A


Q
Can I download a free copy of Microsoft Office?
 
A
Yes, please navigate to the 'Software' page of the 'Computers and Technology' section of this website:
 
Who is responsible for putting the software onto the BYOD machines?
 
A
It is the responsibility of the students/ parents to have all necessary software installed to the machines before bringing them into school. Students are not to install software from school as this will affect the network for everyone.
 
 
Q
What software will they need for school?
 
A
Please request this information from the subject Teacher/ Head of Department. We have a list of software steps for installation available on this website.​
 
Q
What version of Apple OSX and IOS can connect?
 
A
At this point all that are beyond 10.11 are working fine. All new OSX releases do require testing, so it is recommended that students do not update immediately. Please allow time for testing of new environments and for communication to come out in case it doesn't immediately work within the BYOD environment.
 
Q
Will I need to bring the device to school everyday?
 
A
Yes.  Laptops are essential tools in each classroom.
 

Q
Will every device work inside the College network?
 
A
If there is an issue connecting the student's device, we will supply them with a note outlining the issues and the process to follow to possibly resolve this. Troubleshooting information is also found on the right hand side of the IT Support page.

Q
Will internet be filtered from school?
 
A
An internet filter will apply when students are connected to the schools network.  As is the case currently, this will restrict access to certain sites, such as Youtube and Facebook.  At home, this filtering system will not apply to BYOD laptops.